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Abstract


The Relation between Demographical Characteristics and Burnout of Hotel Employees: The Case of Iğdır, Kars, Ağrı, Ardahan Provinces
In this study, it is aimed to understand the importance of burnout and this research which is oriented to determine the burnout of the employees of Iğdır, Kars, Ağrı and Ardahan’s hotel business and the relationship between burnout and demographical characteristics. A questionnaire was conducted with 268 TRA2 regional hotel employees and the data were analyzed with SPSS 15.0 and AMOS 22 package programs. The results of the research found out that from burnout dimensions and decrease in personal achievement are moderate and the depersonalization sub-dimension is low. The research indicates that there are significant differences between the burnout and monthly income, working department, educational status and age. In addition to there are no significant differences between the burnout and gender, marital status, tourism-related education.

Keywords
Tourism, burnout, hotel business, hotel employees, demographical characteristics.


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